You know the price first
Every task gets its own quote. No finding out the cost after the work is done.
Bug fixing & feature development services
Site down, who do you call?
Bug fixing and upgrade services for websites and custom software, fast and fairly priced
Message now, someone answers within 30 minutes.
Assessment and quote are free. Nothing to pay unless you approve.
- Quoted before any work
- You approve, then we build
- Root-cause fix, tested
- Paid per task
Your system is broken and whoever built it is gone
It still runs but lacks features, and you do not want a rebuild
You want someone accountable and a clear quote, not favours over chat
Moniro fixes and upgrades systems built by anyone
No monthly contract needed. One task is enough.
Get it solved with one ticket
- Bug fixes
- New features
- Version / library upgrades
- Performance tuning
- UI redesign
- Third-party integrations
- Security patches
- Content / data updates
Open a ticket, many upsides
No monthly contract
One task is enough. You are not locked into a subscription just to get help.
We take on other people’s work
No rebuild demanded. Moniro reads the existing code and fixes what is actually broken.
We work on a copy
We always back up and test on a copy first, your live system stays untouched.
Everything leaves a trail
Who did what, when, and for how much lives on the ticket. Nothing vanishes into chat.
The code stays yours
Moniro only holds delegated access, and gives it up the moment you want to stop.
Hand it over with confidence
| What you care about | Freelancer or a contact | Moniro |
|---|---|---|
| Time to a reply | Hours to days, whenever they are free | 30 minutes, read by a real person |
| Price before the work | A rough figure, settled after the work | A fixed quote per task, work starts on approval |
| Urgent failure mid business hours | Wait for their schedule | We start immediately and quote afterwards |
| A system someone else built | Often refused, with advice to rebuild | Accepted, we read the existing code and fix it |
| The fix breaks something else | Negotiate again, usually for more money | Regression tested, our own bugs fixed free |
| Reviewing what was done and what it cost | Dig through chat messages | A ticket with history and a reconciliation report |
Message Moniro for a free assessment and quote.
Clear from the quote, all the way to payment
A quote before any work
Every ticket is estimated and clearly quoted; you know the cost before you approve.
You control the spend
Whatever ticket you approve is what we do and bill, you pay only for what you agreed to.
A backup before every change
We always back up and can roll back before touching anything, safe if we need to revert.
Root-cause fix, regression-tested
We diagnose the real root cause (no surface patches), run regression tests so nothing else breaks, then deploy.
Progress & chat on the ticket
Every message and status lives on the ticket, you can follow along anytime.
One month-end settlement
Approved tickets are combined and reconciled in the periodic report, one payment, no hidden fees.
Commitments backed by numbers
- 30′minutes to a reply from a real person
- 0đif you do not approve the quote
- 100%of the code belongs to you
- Freeto fix bugs Moniro introduced
Four steps price first, approve, then we build
- Step 1
Open a ticket
You describe the bug to fix or the feature to add, right in the service portal.
You prepare: Sign in to the portal (for assets under management).
- Step 2
Get a quote
Moniro estimates the effort and quotes that specific ticket, clearly, before any work.
You prepare: Review the quote, ask questions if needed.
- Step 3
Approve & build
Once you approve, Moniro starts: diagnose the root cause, fix, regression-test and document the change. You track progress right on the ticket.
You prepare: Approve the ticket you want done.
- Step 4
Settle at month-end
Approved tickets are combined into one month-end payment, with the periodic report.
You prepare: Reconcile the report and pay.
Billed per ticket, only what you approved
Common cases and what they usually cost
- Contact form not sending email
- from 500,000đ
- Layout broken on mobile
- from 800,000đ
- Orders or payments not coming through
- from 1,500,000đ
- Site infected, flagged by Google
- from 2,500,000đ
- New screen, filter or report
- from 3,000,000đ
- Payment gateway or third-party API integration
- from 6,000,000đ
- Large jobs: re-architecture, platform migration
- separate project
- These are estimates. The final price is set after Moniro looks at your actual system.
- Assessment and quoting are free. Nothing to pay unless you approve.
- Bugs Moniro introduces during the work are fixed free.
COMING SOON
AI quoting assistant
Describe the problem in your own words and get a price range and timeline instantly, no waiting.
In the meantime: send the details and a real person replies within 30 minutes.
Frequently asked questions
What is ticket-based bug fixing and feature development?
Ticket-based bug fixing and feature development is how you request fixes or new functions for a website or software already running: a fixed quote first, work only after your approval, paid per approved task.
What’s the difference between a fix and a feature?
A fix restores existing behavior; a feature adds new capability. Both go through tickets and are quoted before any work.
Do you fix the root cause or just patch symptoms?
We diagnose the actual root cause before fixing, with regression tests. Not a surface patch. The goal is no recurrence and no new bugs introduced.
How are critical, business-blocking bugs handled?
Tickets are triaged by severity; critical bugs are prioritized and move to the front of the queue.
Is there a charge if I don’t approve a quote?
No. Assessing and quoting is free, Moniro only bills once you approve the ticket.
Do you charge for bugs Moniro caused?
No, bugs Moniro itself introduced in recent work are covered by warranty and fixed free.
Do large jobs (re-architecture, migration) go through tickets?
No. Large jobs become their own project, quoted and accepted per project so you keep tighter control of scope and cost.
Is it safe for Moniro to touch my system?
Yes: NDA signed, least-privilege access, a restorable backup before every change, and testing before release.
What’s in the management plan vs billed here?
Keeping the system running as-is (ops, monitoring, security patching) is in the management plan. CHANGING it (larger fixes, new features) goes through tickets and is billed separately.
Who owns the code Moniro writes?
Yours. The code lives in your repository; when needed, Moniro hands over cleanly and removes its access.
How is website bug fixing charged?
By actual hours worked, quoted before starting; small bugs usually take 1 to 3 hours. Customers on a maintenance plan get security patching included.