This document is provided in Vietnamese and English. In case of any discrepancy, the Vietnamese version prevails.
Overview
This Privacy Policy explains how Siri9 (“we”, “us”) collects, uses, stores and protects personal information when you use the siri9.io website and our services. We process personal data in accordance with the laws of Vietnam, including Decree 13/2023/ND-CP on Personal Data Protection.
Information We Collect
We collect information you actively provide through our contact and quote-request forms. Such as your name, email, phone number, company name and message. We also collect a limited amount of technical data (such as IP address, browser type and pages viewed) needed to operate and secure the services.
How We Use Information
We use your information to respond to enquiries, deliver and improve our services, send transaction-related notifications and keep our systems secure. We do not sell your personal information.
Legal Basis
Our processing of your personal data is based on: your consent when you submit a form; the necessity to perform or prepare a contract; and our legitimate interest in operating, securing and improving the services, in line with Decree 13/2023/ND-CP.
Data Sharing & Service Providers
We do not share your personal data with third parties for their own marketing. We use a small number of reputable service providers to run our systems: Cloudflare (website hosting, database and content delivery), Resend (sending form notification emails) and Google Workspace (business email). These providers only process data on our instructions and to the extent necessary. In addition, if you click “Accept” on the cookie notice, Meta Platforms (Facebook, Instagram) receives technical data about your visit through Meta Pixel, as described in the “Meta Pixel and advertising cookies” section below. If you consent, Google (Google Analytics) also receives technical data about your visit.
Retention & International Transfer
We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Because Cloudflare's infrastructure is global, data may be processed or stored on servers located outside Vietnam; in that case, we apply appropriate safeguards as required by law. Likewise, if you consent to Meta Pixel, technical data about your visit is sent to Meta Platforms and may be processed in the United States. The same applies to Google Analytics: data may be processed in the United States.
Data Security
We apply reasonable technical and organisational measures, such as transport encryption (HTTPS), access controls and monitoring. To protect your information against unauthorised access, alteration or disclosure. However, no method of transmission or storage is completely secure.
Your Rights
Subject to applicable law, you have the right to request access to, correction, updating, deletion or restriction of the processing of your personal information, as well as to withdraw your consent. To exercise these rights, please contact us using the details below.
Cookies
The website uses essential cookies to operate. Under the opt-out model, it also uses Meta Pixel advertising cookies (such as _fbp) and Google Analytics statistics cookies (such as _ga) from your very first visit; click “Reject” on the cookie notice to turn both off, as described in the “Meta Pixel and advertising cookies” and “Google Analytics” sections below. Details are set out in our Cookie Policy.
Meta Pixel and advertising cookies
The website uses Meta Pixel from Meta Platforms to measure the effectiveness of our ads (for example, page views and contact/quote form submissions). Meta Pixel may set cookies (such as _fbp) and send Meta technical information about your browser and the pages you view. We do not send your name, email, phone number or anything you type into our forms to Meta. If you click “Reject” on the cookie notice, Meta Pixel stops immediately and is not loaded on later visits; tracking cookies already set (such as _fbp) are also deleted from your browser. You can change your choice at any time using the “Cookie preferences” button in the footer.
Google Analytics
The website uses Google Analytics 4 from Google from your very first visit to count visits and understand which pages people read. It sets cookies (such as _ga and _ga_FF8JP2EF4X) and sends Google technical information about your browser, the pages you view and where you came from. We do not send your name, email, phone number or anything you type into our forms to Google. If you click “Reject”, Google Analytics stops immediately, is not loaded on later visits, and Google cookies already set are deleted from your browser.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates take effect from the date they are posted on this page.
Contact
Privacy questions or requests relating to personal data can be sent to siri@siri9.io, Ho Chi Minh City, Vietnam.