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Service Portal guide

Six steps from sign-up to your monthly report. An agent walks with you through each step and reminds you what to do.

Get startedLog in

I just signed up. What do I do next?

IntakeOpen the Store and pick a plan, then add your website under Assets. I will guide you through each step.

Six steps to use the Service Portal

Step 01

Sign up and log in

Create a Service Portal account with your company email. One account manages many systems.

  1. Click Sign up at the top right of the website
  2. Enter your email, set a password and confirm your email
  3. Invite colleagues to the same company account
Tip from the Intake agentYou can invite your accountant to receive invoices and sign off work.
Step 02

Pick a plan in the Store

The Store lists subscription plans and review plans. Subscription plans are priced per month; reviews are quoted by scope.

  1. Open the Store and choose the type of system
  2. See what each plan includes and pick the right one
  3. Pay by bank transfer or VietQR
Tip from the Intake agentNot sure which plan to choose? Ask me in the chat box and I will suggest one for your system.
The Store screen for picking a plan in the Service Portal
Step 03

Add a digital asset

Declare a website, app or AI system. The agents start monitoring as soon as you grant access.

  1. Go to Assets and click Add
  2. Enter the address and the type of system
  3. Grant access as guided, read-only by default
Tip from the Monitoring agentEvery Moniro access is logged, and you can see the log under Assets.
The Add a digital asset screen in the Service Portal
Step 04

Send a request, approve the quote

Each request is a ticket. Work outside your plan comes with a quote, and Moniro starts only after you approve.

  1. Go to Requests and click Create request
  2. Describe the work and attach a screenshot if you have one
  3. Read the agent proposal and the engineer quote, then click Approve
Tip from the Diagnosis agentFor an urgent incident, choose Urgent: the agent opens a ticket and alerts an engineer at once.
The Send a request and approve a quote screen in the Service Portal
Step 05

Sign off in the portal

When the work is done, you check it and sign the acceptance record right in the Portal.

  1. Open the finished ticket
  2. Check the result and add a note if needed
  3. Click Sign off
Tip from the Deployment agentThe signed acceptance record is kept so you can match it at settlement.
The Sign off screen in the Service Portal
Step 06

Read the monthly report

Every month: uptime, incidents, work done and suggestions for next month.

  1. Go to Reports and choose a month
  2. Download the PDF to send to your board
  3. Click any task to see its original ticket
Tip from the Reporting agentI sum up the report in 3 lines at the top, so 30 seconds is enough to get the picture.
The monthly report screen in the Service Portal

Questions about using the Portal

Cannot find your answer?
Ask the Intake agent

What if I forget my password?
Click Forgot password on the login page and the Portal emails you a reset link.
How many systems can one account manage?
No limit. Each system is an asset with its own plan, with 10% off from your second system.
How do I stop a plan?
Send a stop-service request in the Portal. Moniro takes a final backup, hands everything over and then removes its own access.