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Agents propose,
Moniro engineers decide

Every task on your system goes through three layers: agents detect and prepare, a Moniro engineer reviews, and you follow and sign off in the Service Portal.

Sample incident · 02:13Example

02:13

MonitoringWebsite responding unusually slowly

Detected

02:14

DiagnosisNarrowed down: one plugin causing high load after an update

Proposed

02:15

BackupBacked up before any change

Automatic

02:21

Moniro engineerApproved the proposal: roll the plugin back to the previous version

Approved

02:22

DeploymentRolled back, the website is responding normally

Done

08:00

ReportingWrote the incident up in the ticket, ready for you at the start of your day

Reported

Three permission levels, clear on who does what

Agents act on their own

Work that only reads, or does not change your system.

Monitoring, checks every minute
Backups and restore tests
Expiry reminders, tickets, reports

Automatic

Engineer approves first

Any change to a live system.

Updates and security patches
Shipping an update, rolling back
Server configuration changes

Engineer approves

You approve

Work outside your plan or work that adds cost.

Source code changes, new features
Deep optimisation
Changes to the service scope

You approve

The steps a request goes through

1
You send a request
Through the Service Portal or the chat box. The Intake agent opens a ticket at once.
Intake
2
Agents prepare
Narrow down the cause, estimate the work and propose an approach.
Diagnosis
3
Engineer reviews and quotes
Work inside your plan starts right away; work outside it comes with a quote for you to approve.
4
Do the work and sign off
The Deployment agent carries it out and you sign off in the portal.
Deployment
5
Written up in the report
Everything goes into the monthly report, and you can look back at any time.
Reporting

Questions about how we work

Cannot find your answer?
Ask the Intake agent

Do the agents fix my system on their own?

No. Every change to a live system is reviewed by a Moniro engineer.

How soon will I get a response?

The AI Intake agent opens a ticket the moment you send a request. Incidents are alerted within 1 minute. Handling times for each incident level are set out in the contract.

Where can I look back at the work done?

In the Service Portal: every task has a ticket, a log and an approver.

Hand one system to the agent team

Pick a plan in the Service Portal store.