Frequently asked questions
Costs, contracts, data and how the agent team works. If you cannot find your answer, the Intake agent replies at once or hands you to a Moniro engineer.
Does Moniro issue invoices?
IntakeYes. Moniro signs an e-contract and issues an invoice (not subject to VAT), paid by bank transfer or VietQR.
Questions by topic
About the service
What is Moniro?
Moniro is a managed service portal for the digital systems of a business. Moniro takes over the management of running websites, apps and software, with AI agents on duty 24/7 and Moniro engineers who are accountable. Every task has a ticket so you can follow along.
Which businesses is Moniro for?
Moniro suits businesses that already run steadily, are not in the technology industry and own a website or software of their own but have no IT team.
What if our old developer has left and nobody understands the software?
Moniro takes over even when the old development team is gone. Moniro reviews the system, reads through the source code, rebuilds the documentation and then runs it from there.
How soon will I get a response?
The AI Intake agent opens a ticket the moment you send a request. Incidents are alerted within 1 minute. Handling times for each incident level are set out in the contract. Free review results are available immediately, shown in the Service Portal as soon as the review finishes.
About pricing
How is pricing calculated?
Two ways. Subscription per system, from VND 500,000/month, 10% off from your second system. A deep review is a one-time plan, quoted by scope within 24 hours; the free review in the Service Portal costs nothing. No setup fee, no minimum term, cancel anytime. Moniro signs an e-contract and issues an invoice (not subject to VAT).
What is not included in the subscription?
Bug fixes that need code changes, new features and deep optimization are quoted separately through a ticket, always estimated before work starts. You approve, then Moniro does the work.
What is AI Token?
AI Token is coming soon. It will let a business buy AI tokens and track usage against a budget right in the service portal.
About AI agents
Why not just use AI myself to manage my systems?
An AI used on its own cannot reach your live systems, is not on duty 24/7 and nobody is accountable when it gets it wrong. At Moniro the AI agents work on your systems while Moniro engineers review and take responsibility.
Does the AI fix my system on its own?
No. AI agents scan for problems, propose and prepare a fix. A Moniro engineer always reviews and makes the final check before any live system changes.
Who is responsible if an agent gets it wrong?
Moniro engineers are responsible under the contract. Every change is reviewed by an engineer and logged.
About safety and contracts
Are my data and source code safe?
Moniro signs an NDA, grants least privilege, logs every access and backs up on a schedule, meeting the data protection requirements of Law 91.
Can I stop the service?
Yes, at any time. Moniro takes a final backup and hands it over to you, writes a handover guide so you or a new provider can take over, and then removes its own access.
Which company is Moniro?
Siri9 Technology Co., Ltd., tax code 0318829494, 244/29 Huynh Van Banh, Phu Nhuan Ward, Ho Chi Minh City. Open Monday to Friday, 8:30–18:00.
Still have questions?
Ask the Intake agent in the chat box, or start with a review.
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